Support

Questions, a wrong road, a missing place or a bug: email support@laluan.online. Say which phone you use and roughly where it happened. Please don't send your home address or trip history; we don't need them.

Common questions

• Do I need an account? No. Laluan has no accounts, so there's nothing to sign up for, reset or delete.
• How do I delete my data? Delete the app. Saved places, history and saved maps live only on your phone. Speed reports were never linked to you, and raw reports are deleted within 24 hours.
• Why does Laluan want my location? To plan routes and guide you. Only trips you navigate send road speeds, and never their first and last 500 m or so.
• A road or place is wrong. Laluan's map comes from OpenStreetMap. You can fix it at openstreetmap.org, and our next map update picks it up, or email us.
• Live traffic looks empty. Road speeds are shown only once at least 3 trips have covered a road in the same 15 minutes, so quiet roads have none.
• CarPlay or Android Auto doesn't show Laluan. Connect the phone, then check that Laluan is allowed in the car settings on your phone.